AndFos Posted August 10, 2021 Share Posted August 10, 2021 Was wondering the same about resale, the club is so poor about information on such things... Event the contact us link on the tickets.avfc.co.uk do not work... Link to comment Share on other sites More sharing options...
TrentVilla Posted August 10, 2021 Moderator Share Posted August 10, 2021 40 minutes ago, 5-1 said: I've just emailed them so i'll post their response when i get it Should be around never in my experience. Good luck. Link to comment Share on other sites More sharing options...
sir_gary_cahill Posted August 11, 2021 Share Posted August 11, 2021 My season ticket arrived this morning, my surname starts with W. I can’t wait for the new season and new look team 1 Link to comment Share on other sites More sharing options...
The Fun Factory Posted August 11, 2021 Share Posted August 11, 2021 (edited) 15 hours ago, 5-1 said: I've just emailed them so i'll post their response when i get it Surely they would. Its a chance for them to make more money as I presume they take a commission of a resale? I can't make Everton so that's one match I would like to sell on. I know a lad who supports Chelsea and has had a season ticket for years. He only can make about 5-6 games a season and resales the rest on. Edited August 11, 2021 by The Fun Factory Link to comment Share on other sites More sharing options...
markc Posted August 12, 2021 Share Posted August 12, 2021 On 08/08/2021 at 12:07, danceoftheshamen said: Not received my daughters yet (got mine 10 days ago with same surname starting with "c" .. getting concerned now. Have you got your daughters ST yet? I have the same situation, got mine about 2 weeks ago, surname starting with a c, no sign of my sons. Having spent about about 1.5hours on hold to the ticket office (3x0.5hrs calls) without answer, I'am getting just a touch frustrated now. Link to comment Share on other sites More sharing options...
avfc1982am Posted August 12, 2021 Share Posted August 12, 2021 My ST still hasn't arrived. No joy getting through to the ticket office either. 2 hours spent on the auto service queue the last 3 days. F****** pathetic tbh. 1 Link to comment Share on other sites More sharing options...
Zero7 Posted August 12, 2021 Share Posted August 12, 2021 Just email fans complaint email address, very responsive and sorted out loads of issues for me (membership related) 1 Link to comment Share on other sites More sharing options...
turvontour Posted August 12, 2021 Author Share Posted August 12, 2021 On 10/08/2021 at 21:35, AndFos said: Was wondering the same about resale, the club is so poor about information on such things... Event the contact us link on the tickets.avfc.co.uk do not work... I cant make the first two home games so could do with knowing. Are you still able to upgrade season tickets from a child to an adult for certain matches too? Link to comment Share on other sites More sharing options...
danceoftheshamen Posted August 12, 2021 Share Posted August 12, 2021 I did get a response from the clubs twitter channel when i was moving my seat. Twice i messaged them and both times i got a response the following day at around 10:30 am so it appears they momentarily free someone up to respond at around that time maybe? Still not received my daughters ST so will be chasing them myself later too. Surely it must be possible to get a better response sorted out though as it is literally impossible to reach them by phone. Lost count of the number of times i finally managed to get on the "on hold" list only to then be kicked off it after 20 mins to an hour of waiting.... that is infuriating they need to sort it out. Seems like they have either not enough staff or a really poor phone system (likely both). I do understand their busy times will come in waves but surely they could get in a few Part time / agency workers for busy periods or something? If your reading this AVFC it puts a very poor image on the club and you really need to sort it out urgently. 1 Link to comment Share on other sites More sharing options...
ender4 Posted August 12, 2021 Share Posted August 12, 2021 14 minutes ago, danceoftheshamen said: I did get a response from the clubs twitter channel when i was moving my seat. Twice i messaged them and both times i got a response the following day at around 10:30 am so it appears they momentarily free someone up to respond at around that time maybe? Still not received my daughters ST so will be chasing them myself later too. Surely it must be possible to get a better response sorted out though as it is literally impossible to reach them by phone. Lost count of the number of times i finally managed to get on the "on hold" list only to then be kicked off it after 20 mins to an hour of waiting.... that is infuriating they need to sort it out. Seems like they have either not enough staff or a really poor phone system (likely both). I do understand their busy times will come in waves but surely they could get in a few Part time / agency workers for busy periods or something? If your reading this AVFC it puts a very poor image on the club and you really need to sort it out urgently. They could outsource it to a general call centre company that deals with lots of different companies calls. That way when there is high expected demand, extra bodies get added to support Villa ticketing and when demand is low, those workers take calls for other companies. 1 Link to comment Share on other sites More sharing options...
Follyfoot Posted August 12, 2021 VT Supporter Share Posted August 12, 2021 Got mine, surname begins with Y, they delivered it to my mate's address who we go with and have not included the boys two season tickets ffs Link to comment Share on other sites More sharing options...
theboyangel Posted August 12, 2021 Share Posted August 12, 2021 2 hours ago, Follyfoot said: Got mine, surname begins with Y, they delivered it to my mate's address who we go with and have not included the boys two season tickets ffs Mr Foll Yfoot??!?? where do you herald from?!? Link to comment Share on other sites More sharing options...
mattyvilla Posted August 12, 2021 Share Posted August 12, 2021 surname A , kids arrived today a couple of weeks after mine Link to comment Share on other sites More sharing options...
Follyfoot Posted August 12, 2021 VT Supporter Share Posted August 12, 2021 18 minutes ago, theboyangel said: Mr Foll Yfoot??!?? where do you herald from?!? Deepest darkest Peru 2 Link to comment Share on other sites More sharing options...
OutByEaster? Posted August 12, 2021 Moderator Share Posted August 12, 2021 Sounds like all the adult tickets went out first and the kids are getting started now. 1 Link to comment Share on other sites More sharing options...
sidcow Posted August 12, 2021 VT Supporter Share Posted August 12, 2021 7 hours ago, Follyfoot said: Got mine, surname begins with Y, they delivered it to my mate's address who we go with and have not included the boys two season tickets ffs I think someone said earlier that kids tickets are being sent out separately. 1 Link to comment Share on other sites More sharing options...
sidcow Posted August 12, 2021 VT Supporter Share Posted August 12, 2021 Thanks for the warning. Mine arrived yesterday and has been sitting on the porch floor ignored 1 Link to comment Share on other sites More sharing options...
ismail-villa Posted August 13, 2021 Share Posted August 13, 2021 So is there any official response to the resale of tickets, as there'll be a few games I can't make during the season. Link to comment Share on other sites More sharing options...
sparrow1988 Posted August 13, 2021 Share Posted August 13, 2021 14 hours ago, Follyfoot said: Deepest darkest Peru Ah, like Paddington Bear 1 Link to comment Share on other sites More sharing options...
lainux Posted August 16, 2021 Share Posted August 16, 2021 Still not received mine and my surname is L. Lady on the phone said they are still sending them out! Link to comment Share on other sites More sharing options...
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