Stevo985 Posted August 18, 2021 VT Supporter Share Posted August 18, 2021 15 hours ago, ismail-villa said: I think once it's done it still shows the link for it, which is stupid. 15 hours ago, ender4 said: You have entered the circle of doom. If it actually hasn’t linked, then you need to contact the ticket office to link it for you. It may have linked though but not showing as linked. In which case…. Errrrmmm… contact the ticket office. Good luck! Cheers I logged on via my laptop instead of my phone and it's worked. Membership is in the post 1 Link to comment Share on other sites More sharing options...
ender4 Posted August 18, 2021 Share Posted August 18, 2021 1 kid received their membership pack today. 1 kid still waiting. Link to comment Share on other sites More sharing options...
Beastmix Posted August 23, 2021 Share Posted August 23, 2021 What's the average time it's taking for people to receive their pack in the post? It's been two weeks here, so how much longer am I looking at. most likely? Link to comment Share on other sites More sharing options...
TrentVilla Posted August 23, 2021 Moderator Share Posted August 23, 2021 4 minutes ago, Beastmix said: What's the average time it's taking for people to receive their pack in the post? It's been two weeks here, so how much longer am I looking at. most likely? 18 months 1 Link to comment Share on other sites More sharing options...
TrentVilla Posted August 23, 2021 Moderator Share Posted August 23, 2021 On 18/08/2021 at 13:15, ender4 said: 1 kid received their membership pack today. 1 kid still waiting. Neither of mine have had them and I signed up very early on, yet I’ve had mine. Shambles. Link to comment Share on other sites More sharing options...
Vive_La_Villa Posted August 23, 2021 Share Posted August 23, 2021 Still waiting. Ridiculous. Link to comment Share on other sites More sharing options...
PaulMcGrath_5 Posted August 23, 2021 Share Posted August 23, 2021 8 minutes ago, Beastmix said: What's the average time it's taking for people to receive their pack in the post? It's been two weeks here, so how much longer am I looking at. most likely? Ordered mine on 15/07/2021 and arrived on 12/08/2021--this was after I sent an email chasing the pack. They said they were beginning to send them out the week commencing 09/08. Link to comment Share on other sites More sharing options...
ender4 Posted August 23, 2021 Share Posted August 23, 2021 Had the remaining kids pack now. Link to comment Share on other sites More sharing options...
est1874 Posted August 23, 2021 Share Posted August 23, 2021 (edited) I've not received mine yet either. Ordered on 15th July. Exact same thing happened last time (19/20 season) and was blamed on high demand etc etc. We don't seem to get any better at this stuff as a club, at all. Edited August 23, 2021 by est1874 Link to comment Share on other sites More sharing options...
TrentVilla Posted August 23, 2021 Moderator Share Posted August 23, 2021 1 minute ago, est1874 said: I've not received mine yet either. Ordered on 15th July. Exact same thing happened last time (19/20 season). We don't seem to get any better at this stuff as a club, at all. I actually think its got worse Link to comment Share on other sites More sharing options...
Chine Posted August 23, 2021 Share Posted August 23, 2021 Re subscribed on the 14/7 , 2 adults 2 kids , had mine about 2 weeks ago , daughters came last Thursday , emailed the club about the other 2 and they’ve replied with “should be with you in the next 2 weeks “, complete shambles and tbh if it wasn’t Villa I would never entertain using them again Link to comment Share on other sites More sharing options...
Beastmix Posted August 23, 2021 Share Posted August 23, 2021 ...I'll wait it out until Christmas then. Link to comment Share on other sites More sharing options...
Condimentalist Posted August 23, 2021 Share Posted August 23, 2021 I got mine through last week Link to comment Share on other sites More sharing options...
TrentVilla Posted August 25, 2021 Moderator Share Posted August 25, 2021 So now one of my kids has had an email saying that his membership needs activating (it doesn’t) in order to be able to use the benefits like priority ticket access (we already have tickets for Sat). When I log him in it says “welcome back” what a total shambles of a system. 1 Link to comment Share on other sites More sharing options...
villaglint Posted August 25, 2021 Share Posted August 25, 2021 8 minutes ago, TrentVilla said: So now one of my kids has had an email saying that his membership needs activating (it doesn’t) in order to be able to use the benefits like priority ticket access (we already have tickets for Sat). When I log him in it says “welcome back” what a total shambles of a system. I am equally bamboozled by the system. I thought I'd finally managed to activate them and was able to get tickets for all of us for Brentford game. But then had same email yesterday (albeit for only one of my kids). Emailed them again, obviously no response. Its the eCommerce system that never stops giving! I actually find it really surprising under the current ownership/management things could have got this bad. Link to comment Share on other sites More sharing options...
andyjsg Posted August 25, 2021 VT Supporter Share Posted August 25, 2021 I write web applications for a living, the club one is particularly dogshit and I think its possible the UX design team are on crack (imho). 1 Link to comment Share on other sites More sharing options...
TrentVilla Posted August 25, 2021 Moderator Share Posted August 25, 2021 5 hours ago, villaglint said: I am equally bamboozled by the system. I thought I'd finally managed to activate them and was able to get tickets for all of us for Brentford game. But then had same email yesterday (albeit for only one of my kids). Emailed them again, obviously no response. Its the eCommerce system that never stops giving! I actually find it really surprising under the current ownership/management things could have got this bad. I suspect they can’t segment their data or whoever is running this hasn’t thought of doing it. First they kept marketing membership to those who already had it now they are telling people to activate membership’s that they’ve already activated. Omni shambles. Link to comment Share on other sites More sharing options...
Don_Simon Posted August 25, 2021 Share Posted August 25, 2021 Still not received my son's pack. Ordered both of ours on 17th July. Have just spoken to Customer Services who say card was printed three days ago and his pack will arrive early September. That's six weeks for a **** membership pack. What are these clowns doing? As someone else said, any other company than Villa do this and I'm off somewhere else. 1 Link to comment Share on other sites More sharing options...
est1874 Posted August 25, 2021 Share Posted August 25, 2021 1 hour ago, Don_Simon said: Still not received my son's pack. Ordered both of ours on 17th July. Have just spoken to Customer Services who say card was printed three days ago and his pack will arrive early September. That's six weeks for a **** membership pack. What are these clowns doing? As someone else said, any other company than Villa do this and I'm off somewhere else. They're a joke yeah. I ordered on 15th July... Still waiting. Link to comment Share on other sites More sharing options...
Brumstopdogs Posted August 25, 2021 Share Posted August 25, 2021 Yeah ordered one for me any my daughter on 15th July - received mine a week or so ago but no sign of my daughters. What a shambles! Link to comment Share on other sites More sharing options...
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