Don_Simon Posted August 10, 2021 Share Posted August 10, 2021 I've had confirmation email through for Newcastle game. Just waiting on Brentford now. Link to comment Share on other sites More sharing options...
Bizzzle Posted August 10, 2021 Share Posted August 10, 2021 I have had confirmation of the Newcastle game but not the Brentford game. I am sure this **** website gets worse every year Link to comment Share on other sites More sharing options...
messi11 Posted August 10, 2021 Share Posted August 10, 2021 took 30 mins for my confirmation to come through for the Newcastle game. Link to comment Share on other sites More sharing options...
icouldtelltheworld Posted August 10, 2021 Author Share Posted August 10, 2021 Club website is an absolute **** joke Why no queue system? Managed to get two together in the lower North, everything I clicked on for the holte end disappeared before I could pay. Still took about 5 attempts for my payment to go through. Amateur hour Link to comment Share on other sites More sharing options...
Talldarkandransome Posted August 10, 2021 Share Posted August 10, 2021 Just got one for Newcastle, after few teething problems with app it eventually worked. Back row K4 right by my old season ticket seat, can't wait Link to comment Share on other sites More sharing options...
Talldarkandransome Posted August 10, 2021 Share Posted August 10, 2021 40 minutes ago, icouldtelltheworld said: Club website is an absolute **** joke Why no queue system? Managed to get two together in the lower North, everything I clicked on for the holte end disappeared before I could pay. Still took about 5 attempts for my payment to go through. Amateur hour When I logged on at 5pm there was a queue, then I had to go out. Logged on about 15 mins ago and no queue this time. Waited for summat in K4 to come up and got lucky Link to comment Share on other sites More sharing options...
VillaBrum Posted August 10, 2021 Share Posted August 10, 2021 I've got my e ticket for the Brentford game (can't get the time to do Newcastle). Had no problems whatsoever - was in a queue and the got through around 3 minutes later. Hope everyone is now sorted. Link to comment Share on other sites More sharing options...
ender4 Posted August 10, 2021 Share Posted August 10, 2021 Website is working much better now - the demand from loads of people trying to log on at the same time must have reduced. Also why put Newcastle and Brentford tickets on sale at the same time? Should have had 24 hours space between them to reduce demand on the website. Link to comment Share on other sites More sharing options...
TrentVilla Posted August 10, 2021 Moderator Share Posted August 10, 2021 The way our membership/online accounts work is utterly shambolic as is the support from the club. Link to comment Share on other sites More sharing options...
WHY Posted August 10, 2021 Share Posted August 10, 2021 (edited) 8 minutes ago, TrentVilla said: The way our membership/online accounts work is utterly shambolic as is the support from the club. Our online site is shocking and has been for years. Would tell people to go to the ticket office but that is just as bad imo. The side of our club needs addressing and has done for years. Our customer service in general I find to be poor. Edited August 10, 2021 by WHY Link to comment Share on other sites More sharing options...
TrentVilla Posted August 10, 2021 Moderator Share Posted August 10, 2021 Just now, WHY said: Our online site is shocking and has been for years. Would tell people to go to the ticket office but that is just as bad imo. The side of our club needs addressing and has done for years. Our customer service is general I find to be poor. I agree. The digital footprint for fans is so confused, with FA ID’s, the new accounts and then something entirely separate with the store due to Wyness out sourcing it. It is impossible to get through about memberships, the fact they expect kids to have emails for membership is utterly ludicrous. I’ve had to set up an email account for my 6 year old in order to buy a membership. I honestly don’t think they run any real kind of user testing, it smacks of a system tested by the people who built it and so test it how they expect it to work. It then fails horribly when people try and use it with real examples. As for their server capacity, it is inexcusable for the site to be rendered near useless at peak times. 3 Link to comment Share on other sites More sharing options...
The Moustache of Teale Posted August 10, 2021 Share Posted August 10, 2021 I work in IT and consider myself relatively savvy on these matters, but setting up digital memberships and linking fan IDs for me and one of my daughters has been a total ball ache. Think it’s resolved now and I’m able to buy tickets. When you set up a relationship between yours and your child’s fan ID, then click on manage relationships, it says that they are your child and you are their child. WTF? There may be a demand for bizarre relationships in Norwich, but not here. 1 Link to comment Share on other sites More sharing options...
HalfTimePost Posted August 10, 2021 Share Posted August 10, 2021 I signed up for a Claret membership to get the tickets and still has coming soon for both games. Have I missed a cut off deadline or is it a bag of shit system? Been about 90 mins since I bought the membership Link to comment Share on other sites More sharing options...
ender4 Posted August 10, 2021 Share Posted August 10, 2021 (edited) 2 minutes ago, HalfTimePost said: I signed up for a Claret membership to get the tickets and still has coming soon for both games. Have I missed a cut off deadline or is it a bag of shit system? Been about 90 mins since I bought the membership You have to log into your Digital ID account first, then go to the ticket page after you are logged in. It will then show available to buy. Don’t log into your old ticketing login from last season. Oh and the IT system might not have registered your membership yet. Check your Digital ID page under memberships to see if it is linked to your account yet. Edited August 10, 2021 by ender4 Link to comment Share on other sites More sharing options...
CosmicVillan Posted August 10, 2021 Share Posted August 10, 2021 26 minutes ago, The Moustache of Teale said: When you set up a relationship between yours and your child’s fan ID, then click on manage relationships, it says that they are your child and you are their child. WTF? Maybe SHA use the same software 1 Link to comment Share on other sites More sharing options...
jim Posted August 10, 2021 Share Posted August 10, 2021 Got a Newcastle ticket pretty easily in the end. Was shite at 5 but got one 20 minutes ago no bother. Link to comment Share on other sites More sharing options...
The Moustache of Teale Posted August 10, 2021 Share Posted August 10, 2021 8 minutes ago, HalfTimePost said: I signed up for a Claret membership to get the tickets and still has coming soon for both games. Have I missed a cut off deadline or is it a bag of shit system? Been about 90 mins since I bought the membership The membership purchase acknowledgement emails say that ticket priority benefits aren’t active until up to 72 hours after purchase. Mine did anyway. Link to comment Share on other sites More sharing options...
Villarocker Posted August 10, 2021 Share Posted August 10, 2021 The website and phonelines are dire. Am I right in thinking that to basically get tickets now (if not a season ticket holder) you pretty much have to pay an extra £40 per season for this membership and then hope to get one? Link to comment Share on other sites More sharing options...
TrentVilla Posted August 10, 2021 Moderator Share Posted August 10, 2021 Just now, Villarocker said: The website and phonelines are dire. Am I right in thinking that to basically get tickets now (if not a season ticket holder) you pretty much have to pay an extra £40 per season for this membership and then hope to get one? Too early to answer that, they may go to general sale but I doubt it for the first few. 1 Link to comment Share on other sites More sharing options...
jim Posted August 10, 2021 Share Posted August 10, 2021 1 minute ago, Villarocker said: The website and phonelines are dire. Am I right in thinking that to basically get tickets now (if not a season ticket holder) you pretty much have to pay an extra £40 per season for this membership and then hope to get one? Pretty much. Although you can still get them pretty easily at the moment. Link to comment Share on other sites More sharing options...
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