I remember back around 1991 pro set cards were all the rage, Villa were doing a card giveaway at the end of one of the home games , me , my mum and one of my mates stayed behind to try and get some only to find in typical Villa style it was extremely badly organised and it got a bit messy a lot of kids getting crushed and we came away rather disappointed. My Mum wrote an angry letter to Doug complaining about it all , Doug wrote an apology letter including 3 tickets to the last game of the season against Chelsea in the upper north stand in which we drew 2-2 having been 2 nil down at half time (2 goals from Cascorino who'd of thought that).
It was good of Doug to of written back to us and even better to of given us free tickets.
There were always times that I felt he was holding us back but at the same time I've always felt that in our current situation I don't think we'd of got relegated with him in charge (before you say it , yes I know we got relegated in the 80's under him).
RIP Doug