This was purchased from Dabs Outlet through ebay.
Their customer service is woeful, to return the item they are saying I need to pay for the delivery costs but they will only refund upto 7.95 + VAT. They have suggested using parcelmonkey.com for the collection which offers cheap prices through city link however the reviews for this are awful.
Royal Mail are charging £24.50 for recorded delivery which I would much rather prefer to use.
What are my rights, how do I go about getting this issue resolved without me incurring unnecessary costs?