I wasn't sure where to post this but seeing as I posted about expecting an Emma mattress earlier, I thought I would just carry on here.
So it was delivered. It took me ages to unpack it with all of the plastic around it and then "whoosh!" it sprang out. No cutting tool that is meant to be provided which seemed odd but the mattress is fine (at least I think it's fine) so thought nothing of it. 2 hours later, the delivery drivers turn up again. "We've given you the wrong box!". "Errr, the mattress is on my bed" I said before buzzing them in. So I let them in and sure enough, it had someone else's name on the box (I really should have checked). We checked the size and label and it was the same product. "Okay, it's the same" they said before going away again. An hour later they came back asking for the box. It seems that they worked out they could just swap the contents of the box and nobody is any wiser (especially as there was no tape, just those flap things). Now it's got me wondering if this has happened before with this mattress and why I didn't have the cutting tool etc in the box . "Premium delivery" apparently.
At least they've taken away my old mattress, the box and plastic.