Hank Scorpio Posted August 1, 2023 Share Posted August 1, 2023 22 minutes ago, Talldarkandransome said: You'll be offered priority selection of Terrace View seats No thanks Link to comment Share on other sites More sharing options...
imavillan Posted April 22 Share Posted April 22 So, i've just had this email sent to me from the club re a change to t&c's I suppose this is one way of increasing revenue!!!!! Not a smart move if you ask me. 1 1 Link to comment Share on other sites More sharing options...
icouldtelltheworld Posted April 22 Share Posted April 22 5 minutes ago, imavillan said: So, i've just had this email sent to me from the club re a change to t&c's I suppose this is one way of increasing revenue!!!!! Not a smart move if you ask me. Piss takers 2 Link to comment Share on other sites More sharing options...
ender4 Posted April 22 Share Posted April 22 Yep, just got that email. Not happy about it as I refuse to have anything on auto-renewal as a general point of principle. I’ll be emailing them tomorrow to cancel the auto-renewal. 1 Link to comment Share on other sites More sharing options...
imavillan Posted April 22 Share Posted April 22 2 minutes ago, ender4 said: Yep, just got that email. Not happy about it as I refuse to have anything on auto-renewal as a general point of principle. I’ll be emailing them tomorrow to cancel the auto-renewal. same here Link to comment Share on other sites More sharing options...
bannedfromHandV Posted April 22 Share Posted April 22 Yep it’s naughty this is, clearly only one motive for it and it’s absolutely not with fans / customer needs in mind. 2 Link to comment Share on other sites More sharing options...
Talldarkandransome Posted April 22 Share Posted April 22 We got them today too, I was already on auto renew as I forget stuff, but I'm not a fan of being forced to with a cooling off period. I'm not buying bloody car insurance.. 1 Link to comment Share on other sites More sharing options...
jim Posted April 22 Share Posted April 22 Piss poor this is from the club all about the £££’s Link to comment Share on other sites More sharing options...
Don_Simon Posted April 22 Share Posted April 22 You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? 1 1 Link to comment Share on other sites More sharing options...
Vive_La_Villa Posted April 22 Share Posted April 22 2 minutes ago, Don_Simon said: You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? It’s principle. People want to have the choice to auto renew or not without having to send an email. 1 Link to comment Share on other sites More sharing options...
Popular Post bannedfromHandV Posted April 22 Popular Post Share Posted April 22 7 minutes ago, Don_Simon said: You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? Because it’s clearly designed to capture those who forget / omit (unintentionally) to not renew. Its the same kind of trick the insurance companies pull at renewal time when they send an inflated offer for the next 12 months and hope people don’t bother to question it, it’s money grabbing. Thats before you get into the complications (no doubt) of having to cancel memberships for those who are incapacitated or worse, at least previously it would have just expired at the end of the period. Its just not nice, and it’s very intentional. 7 Link to comment Share on other sites More sharing options...
ender4 Posted April 22 Share Posted April 22 21 minutes ago, Don_Simon said: You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? If I buy something for a period of 12 months, then I’d like that service to be for 12 months. Not for them to extend it for another 12 months unless I cancel. They used to let us choose when signing up whether you wanted auto-renewal or not. I signed up with no auto-renewal. They have now changed the terms of the contract I signed up to without my consent. Playstation Plus and some car insurance also try this trick and I don’t allow them to either. But at least they tell you at the start of the contract, not changing it during my contractual period. I’m certainly not going to accept this from Villa either. I do realise that I might be in a minority and that’s fine. That’s what the club are banking on, 99% won’t even read the email. 1 Link to comment Share on other sites More sharing options...
Don_Simon Posted April 22 Share Posted April 22 22 minutes ago, Vive_La_Villa said: It’s principle. People want to have the choice to auto renew or not without having to send an email. You do have the choice. You can choose not to renew before the auto renewal date and you can choose to cancel after the auto-renewal date. Link to comment Share on other sites More sharing options...
Don_Simon Posted April 22 Share Posted April 22 Just now, ender4 said: If I buy something for a period of 12 months, then I’d like that service to be for 12 months. Not for them to extend it for another 12 months unless I cancel. They used to let us choose when signing up whether you wanted auto-renewal or not. I signed up with no auto-renewal. They have now changed the terms of the contract I signed up to without my consent. Playstation Plus and some car insurance also try this trick and I don’t allow them to either. But at least they tell you at the start of the contract, not changing it during my contractual period. I’m certainly not going to accept this from Villa either. I do realise that I might be in a minority and that’s fine. That’s what the club are banking on, 99% won’t even read the email. So you're not going to renew because of this? Link to comment Share on other sites More sharing options...
Davkaus Posted April 22 Share Posted April 22 30 minutes ago, Don_Simon said: You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? It's not that hard to read that people don't like anti-customer behaviour that's clearly a predatory attempt to profit from the forgetful The functionality is already there, and they're taking it away because they reckon they can shake a few more pennies that way. 1 2 Link to comment Share on other sites More sharing options...
Don_Simon Posted April 22 Share Posted April 22 1 minute ago, Davkaus said: It's not that hard to read that people don't like anti-customer behaviour that's clearly a predatory attempt to profit from the forgetful The functionality is already there, and they're taking it away because they reckon they can shake a few more pennies that way. Takes thirty seconds to send an email and cancel. I guess some people don't have thirty seconds spare, each to their own. 1 Link to comment Share on other sites More sharing options...
Davkaus Posted April 22 Share Posted April 22 Just now, Don_Simon said: Takes thirty seconds to send an email and cancel. I guess some people don't have thirty seconds spare, each to their own. It's not about it being some incredibly onerous task. It's like you reply before reading the post you're replying to. Let's try this another way: Why do you think they've made this change? Link to comment Share on other sites More sharing options...
jim Posted April 22 Share Posted April 22 34 minutes ago, Don_Simon said: You can cancel for free, no drama, with full refund, within 14 days of the membership being renewed. I don't understand what people are getting pissy about? The functionality is currently in place but the club has decided to remove that for no other reason than to cash in on those who forget. Link to comment Share on other sites More sharing options...
Don_Simon Posted April 22 Share Posted April 22 2 minutes ago, Davkaus said: It's not about it being some incredibly onerous task. It's like you reply before reading the post you're replying to. Let's try this another way: Why do you think they've made this change? Probably for the reasons stated by many in the thread, incase people forget. My only point is that it's not that big of a deal. If you forget, you'll notice £50 has left your account and then get the money back when you tell them you don't want to renew. In a world full of massive problems, focussing on this tiny one seems counter-productive. Like I said, each to their own. 1 Link to comment Share on other sites More sharing options...
DublinVilla Posted April 22 Share Posted April 22 Not a fan of this underhanded tactic, as already pointed out by many above, there is one reason and one reason only for this change and that’s to capture those who forget. It also means they don’t need to incentivise renewal. Last year there was an offer if you renewed early you got a few quid off (around 20% I think), this made it worth my while for our 3 memberships as it effectively covered the huge postage cost that comes with being an overseas member, with this change its unlikely we will see similar offers again. Will I renew anyway? Yeah probably. Has it pi**ed me off? Definitely. Another step in the “customers, not fans” direction. 2 Link to comment Share on other sites More sharing options...
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