One thing about villa was that the stadium was always immaculate- John Gregory said as much in one of his podcast interviews - we were a Club with class and, even though things might be bad on the pitch we usually got it right off the pitch (usually).
It does, increasingly, feel ad though we have finally cracked the football side of the operation and are getting that right but have taken our eye off the ball with the off the pitch stuff. The pricing, even for retro gear, is ridiculous, and thread after thread here shows issues at Villa Park that they don't seem to be addressing.
Maybe certain things are on hold until the redevelopment starts? Either way, they need to improve.