Barney_avfc Posted April 4, 2018 Share Posted April 4, 2018 No, I emailed asking for a refund but no response. Link to comment Share on other sites More sharing options...
Czechlad Posted April 4, 2018 Share Posted April 4, 2018 Same for me. They responded to my email about it not working, but have since ignored me when I asked for a refund. Link to comment Share on other sites More sharing options...
jim Posted April 4, 2018 Share Posted April 4, 2018 Really poor, not even just an apology. 1 Link to comment Share on other sites More sharing options...
Keener window-cleaner Posted April 4, 2018 Share Posted April 4, 2018 I don't think I have had any problems with it, has worked great for me (to be picky I'd like some more zoom-ins during the game). Last game it looked like it would be only audio when it was a couple of minutes left, but I just randomly clicked around the site and and then the picture came up. Link to comment Share on other sites More sharing options...
jim Posted April 4, 2018 Share Posted April 4, 2018 37 minutes ago, Keener window-cleaner said: I don't think I have had any problems with it, has worked great for me (to be picky I'd like some more zoom-ins during the game). Last game it looked like it would be only audio when it was a couple of minutes left, but I just randomly clicked around the site and and then the picture came up. I’ve had no issues either prior to last night. Link to comment Share on other sites More sharing options...
StefanAVFC Posted April 5, 2018 Share Posted April 5, 2018 They tweeted me asking if I saw the goals. **** off. 1 Link to comment Share on other sites More sharing options...
Stevo985 Posted April 5, 2018 VT Supporter Share Posted April 5, 2018 10 minutes ago, StefanAVFC said: They tweeted me asking if I saw the goals. **** off. Did they really? Link to comment Share on other sites More sharing options...
omariqy Posted April 5, 2018 Share Posted April 5, 2018 It's been perfect for me pretty much every game apart from 1. Link to comment Share on other sites More sharing options...
Barney_avfc Posted April 5, 2018 Share Posted April 5, 2018 2 hours ago, StefanAVFC said: They tweeted me asking if I saw the goals. **** off. What an absolute joke. So if we were 3-0 up at half time they would have refunded us? Shoddy customer service. Link to comment Share on other sites More sharing options...
Barney_avfc Posted April 5, 2018 Share Posted April 5, 2018 AVFCsupport have just messaged me asking if I saw the goals and if I was looking for a full or part refund. I said I would be happy with half. I don't understand why seeing the goals has any bearing on anything? Link to comment Share on other sites More sharing options...
Barney_avfc Posted April 5, 2018 Share Posted April 5, 2018 Update: Had an email saying I will receive a full £6 refund within 7 days. Link to comment Share on other sites More sharing options...
jim Posted April 5, 2018 Share Posted April 5, 2018 14 minutes ago, Barney_avfc said: Update: Had an email saying I will receive a full £6 refund within 7 days. Was that from this email avtvsupport@streamamg.com ? Link to comment Share on other sites More sharing options...
Barney_avfc Posted April 5, 2018 Share Posted April 5, 2018 24 minutes ago, jim said: Was that from this email avtvsupport@streamamg.com ? No, it came from noreply@streamamg.com but I had to contact AVFCsupport on twitter first and said avtvsupport@streamamg.com were not replying to me. They then asked for my email address and sorted it out. Link to comment Share on other sites More sharing options...
jim Posted April 5, 2018 Share Posted April 5, 2018 6 minutes ago, Barney_avfc said: No, it came from noreply@streamamg.com but I had to contact AVFCsupport on twitter first and said avtvsupport@streamamg.com were not replying to me. They then asked for my email address and sorted it out. Cool, thanks Link to comment Share on other sites More sharing options...
tonyh29 Posted April 5, 2018 Share Posted April 5, 2018 I’ve been impressed with it , the one game when I had an issue ( it was out for everyone ) they refunded the money on Monday morning without me even asking Shame they can’t do anything about the actual quality of football being played at times .... 1 Link to comment Share on other sites More sharing options...
Czechlad Posted April 5, 2018 Share Posted April 5, 2018 It's been 36 hours without a response to my refund question Link to comment Share on other sites More sharing options...
jim Posted April 5, 2018 Share Posted April 5, 2018 3 hours ago, Czechlad said: It's been 36 hours without a response to my refund question Same, no response from AVFC support either. Link to comment Share on other sites More sharing options...
jim Posted April 6, 2018 Share Posted April 6, 2018 Finally had an email this morning advising me that a refund has been processed. 2 Link to comment Share on other sites More sharing options...
Czechlad Posted April 6, 2018 Share Posted April 6, 2018 Same. It seems like they finally got around to refunding us. At least I didn't have to pay for that match. I really wish they'd do better with their service. I like how I am using Villa's service and not some 3rd party's, but it is so buggy. Link to comment Share on other sites More sharing options...
AVTuco Posted April 21, 2018 VT Supporter Share Posted April 21, 2018 (edited) Why is Ipswich - Villa not on AVTV now? Nevermind, I found the reason. Edited April 21, 2018 by AVTuco Link to comment Share on other sites More sharing options...
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