PieFacE Posted November 23, 2013 VT Supporter Share Posted November 23, 2013 That's a bitch dude. Sorry to hear that Anyone finding Fifa Co-op seasons a bit flakey? Getting loads of disconnections which result in losses. Link to comment Share on other sites More sharing options...
Cliffy Biro Posted November 23, 2013 Share Posted November 23, 2013 Really impressed with it, kinect is very responsive even when i am very quiet and lazy with it, haven't had to repeat anything. Only have fifa but its a very different game on the next gen without a doubt. Link to comment Share on other sites More sharing options...
PieFacE Posted November 23, 2013 VT Supporter Share Posted November 23, 2013 Been on it today for most of the day. Apart from my eyes hurting i'm really enjoying it. I really thought Kinect would be a gimmick but it's actually quite intuitive once you start using it. Just a shame the NSA are watching me celebrate when playing FIFA Link to comment Share on other sites More sharing options...
Cliffy Biro Posted November 23, 2013 Share Posted November 23, 2013 Yea the only thing that bugs me is the kinect, i know theres a 99.9% chance of its not doing anything but having a camera and mic facing you all the time is a bit weird. Link to comment Share on other sites More sharing options...
andyjsg Posted November 23, 2013 VT Supporter Share Posted November 23, 2013 Mine came dead on arrival. After 2 hours on phone with MS they said they could replace it in 3-5 days if I pay a deposit of 600 pounds. I ended up taking it back to asda and left without an xbox for a few weeks. Link to comment Share on other sites More sharing options...
jim Posted November 23, 2013 Share Posted November 23, 2013 Looks like M$ have changed their tune ref the £600 replacement fee http://www.gamespot.com/articles/microsoft-providing-advance-returns-for-broken-xbox-one-consoles/1100-6416350/ Surely though your contract is with the retailer? 1 Link to comment Share on other sites More sharing options...
Daniel Posted November 24, 2013 Share Posted November 24, 2013 Looks like M$ have changed their tune ref the £600 replacement feehttp://www.gamespot.com/articles/microsoft-providing-advance-returns-for-broken-xbox-one-consoles/1100-6416350/ Surely though your contract is with the retailer? With me Asda wouldn't replace it, only refund. I wouldn't get a new one before Christmas. Ms said 3-5 working days for the new one to be here. They told me it was a £500 holder on the card. Aslong as you haven't tampered with the sticker on the back or don't send it back, you should be ok. Link to comment Share on other sites More sharing options...
Daniel Posted November 24, 2013 Share Posted November 24, 2013 Mine came dead on arrival. After 2 hours on phone with MS they said they could replace it in 3-5 days if I pay a deposit of 600 pounds. I ended up taking it back to asda and left without an xbox for a few weeks. I got mine from Asda Direct and they wouldn't replace it. Sending to MS was the only option. The £600( i was told £500) Is only a holder just incase you don't send the broken one back or have tampered with it. The guy said the card acount could've had 0 funds and it would still work. I gave them my card to my second account with about £20 in and it worked. Link to comment Share on other sites More sharing options...
Cliffy Biro Posted November 24, 2013 Share Posted November 24, 2013 Tbf i know people love to bash microsoft and i find them horrible sometimes too but why wouldn't they get some kind of deposit? Link to comment Share on other sites More sharing options...
Cliffy Biro Posted November 24, 2013 Share Posted November 24, 2013 Oh yea i was going to ask if any of the xbox one owners here or in the future want to set up a club on fifa, could be a laugh! Link to comment Share on other sites More sharing options...
PompeyVillan Posted November 24, 2013 Share Posted November 24, 2013 The retailer is wrong, if goods are faulty they fecking well are responsible for it. Look up the sale of goods act and cite it when you speak to asda, if they don't knew what it is speak to a manager. If they don't know what it is shout loudly. Know your consumer rights, they should replace it for you there and then, no messing about with Microsoft. Link to comment Share on other sites More sharing options...
PompeyVillan Posted November 24, 2013 Share Posted November 24, 2013 http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange Link to comment Share on other sites More sharing options...
Daniel Posted November 24, 2013 Share Posted November 24, 2013 The retailer is wrong, if goods are faulty they fecking well are responsible for it. Look up the sale of goods act and cite it when you speak to asda, if they don't knew what it is speak to a manager. If they don't know what it is shout loudly. Know your consumer rights, they should replace it for you there and then, no messing about with Microsoft. I said all that. I asked to speak to a manager on the phone loads of times. They never put me through. They have some right fools working their call centres. No matter what i said they wasn't exchanging it. All she offered me was a full refund if i take it back to an Asda store( i bought it via the Asda direct online). Gone with MS now who have been brilliant about it. 3-5 working days and a new console will be here. Link to comment Share on other sites More sharing options...
andyjsg Posted November 24, 2013 VT Supporter Share Posted November 24, 2013 Asda gave me a refund. I got a different response from the guy I spoke too and if he had said I didn't need the funds there I would have done it. My issue though is that it shouldn't need a deposit, they should send a courier to swap at the door like Apple and Sony do. Link to comment Share on other sites More sharing options...
djdabush Posted November 24, 2013 Share Posted November 24, 2013 The retailer is wrong, if goods are faulty they fecking well are responsible for it. Look up the sale of goods act and cite it when you speak to asda, if they don't knew what it is speak to a manager. If they don't know what it is shout loudly. Know your consumer rights, they should replace it for you there and then, no messing about with Microsoft. They don't have to offer an exchange though and I doubt they can because all their stock is sold through, so it's no surprise they are just offering refunds. Are MS actually taking the deposit and refunding it after they've received the old one back or just getting an authorisation a bit like you do when you stay in a hotel, where no money actually leaves the account if there's no charge? Link to comment Share on other sites More sharing options...
hogso Posted November 24, 2013 Author Share Posted November 24, 2013 (edited) The retailer is wrong, if goods are faulty they fecking well are responsible for it. Look up the sale of goods act and cite it when you speak to asda, if they don't knew what it is speak to a manager. If they don't know what it is shout loudly. Know your consumer rights, they should replace it for you there and then, no messing about with Microsoft. They don't have to offer an exchange though and I doubt they can because all their stock is sold through, so it's no surprise they are just offering refunds. Are MS actually taking the deposit and refunding it after they've received the old one back or just getting an authorisation a bit like you do when you stay in a hotel, where no money actually leaves the account if there's no charge? Seems like Daniel was told the second bit, no charge, but Andy wasn't. Unfortunately I would guess that is down to getting through to a person on the phone who knows what they're doing, as opposed to one who doesn't in Andy's case. Seems like we have a higher than the 0.5% failure rate on the forum though, 2 out of the handful of people who got (xbox) one? Edited November 24, 2013 by hogso Link to comment Share on other sites More sharing options...
Czechlad Posted November 24, 2013 Share Posted November 24, 2013 I know 2 people that got the xbox one and one of them had the disk read error. It is really loud and annoying. He tried taking it back to the store but they said he had to ship it to microsoft. Who knows when he will be able to play his xbox one. Link to comment Share on other sites More sharing options...
PompeyVillan Posted November 24, 2013 Share Posted November 24, 2013 They do have to offer an exchange, if possible. Not only are you covered under the sale of goods act 1979, you are entitled to an exchange , if possible, under the European, Sale And Supply of Goods Regulations 2002. Them not having stock at this very moment, isn't a good enough reason, in my opinion, because I'm sure they will have stock soon. You would just have to wait for a restock. However, all is well that ends well. As long as Microsoft's turn around is fast, then it's not really a problem. It is wrong that retailers force you through this route and have to have a potential £500 charge hanging over you though. By the sounds of things it'll be quicker than an ASDA restock and delivery. 1 Link to comment Share on other sites More sharing options...
Daniel Posted November 24, 2013 Share Posted November 24, 2013 The retailer is wrong, if goods are faulty they fecking well are responsible for it. Look up the sale of goods act and cite it when you speak to asda, if they don't knew what it is speak to a manager. If they don't know what it is shout loudly. Know your consumer rights, they should replace it for you there and then, no messing about with Microsoft. They don't have to offer an exchange though and I doubt they can because all their stock is sold through, so it's no surprise they are just offering refunds. Are MS actually taking the deposit and refunding it after they've received the old one back or just getting an authorisation a bit like you do when you stay in a hotel, where no money actually leaves the account if there's no charge? Yeah, i checked my account and nothing has game out. Seems like they only charged if you have broken the warranty sticker on the back or you don't send the broken one back within 14 days. Think once this is all sorted im gonna buy the extended warranty from ms for £59.99. You also get 2 controller replacement in those 3 years. Link to comment Share on other sites More sharing options...
Chindie Posted November 24, 2013 VT Supporter Share Posted November 24, 2013 You'd be better off burning the £60. You're covered with the retailer for 6 years for nothing. It's unfortunate that Asda are unable to directly replace consoles at this moment in time, undoubtedly due to stock issues, but in future they should be able to replace with little fuss. 1 Link to comment Share on other sites More sharing options...
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