General,
I have a question and want a little bit of a moan. I have lived in Houston, Texas for 13 years now and only get to come home once a year around Thanksgiving. When I come home I always want to see a Villa game - I was a season ticket holder many, many years ago when my dad was alive and I always saw a few games a year when I lived in England. Last year, I didn't get to see a Villa game because it was an international weekend, though I did see Croatia at Wembley which was kinda cool. This year I was excited because there are two Villa home games around Thanksgiving, however I cannot buy tickets for either game on the website. Worse, I have no method to phone the ticket office from the US because all that is listed is the 0800 number.
I have asked my sister to try and buy tickets for me for the Man United game today however although she said the people in the ticket office were helpful, and they could see we'd both bought Villa merchandise many times online from the club shop, because they have no record of either of us buying a match ticket, they could not sell her a ticket.
I understand selling tickets in the UK is a different proposition from selling tickets in the US because of travelling support, but it seems there should at least be a way for me to contact the ticket office. I cannot even see a link to email the ticket office from the website, and a non-0800 number would be, I think a good idea.
As it is, my sister is trying to hunt down a Villa fan where she works to help us out, but I just wanted to register my frustration.
Paul Mattey