omariqy Posted June 19, 2015 Share Posted June 19, 2015 Hi all My mrs has a Samsung S4 and she has kept it in mint condition since she has had it (just under 2 years and still in contract with Vodafone). Never dropped it or damaged it in anyway. It's suddenty stopped working and won't switch on at all. I've checked the battery and it seems fine on other phones. When I plug in the phone it won't charge. I take the battery out and put it back in and it switches on briefly but turns off straight away. Seems like this has happened to quite a few people with S4's. My question is do I go back to Vodafone or Samsung to get this fixed? I assume I have some rights given it is within 2 years and there is no damage to the phone? Thanks Omar Link to comment Share on other sites More sharing options...
limpid Posted June 19, 2015 Administrator Share Posted June 19, 2015 Your contract is with whoever you bought it from, not the manufacturer. Where are you getting anything about two years from? Link to comment Share on other sites More sharing options...
Dodgyknees Posted June 19, 2015 Share Posted June 19, 2015 I bet you, if you send it to Samsung they will claim water damage. Think it is a standard reply for them! Link to comment Share on other sites More sharing options...
omariqy Posted June 19, 2015 Author Share Posted June 19, 2015 Sorry I didn't mean 2 years was a milestone or anything just the fact that shes had it for not that long. I know with the sales of good act and it being an electronic product it should last a certain amount of time before breaking down! Link to comment Share on other sites More sharing options...
limpid Posted June 19, 2015 Administrator Share Posted June 19, 2015 Where did you buy it? Have you asked the retailer? http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act If you paid part of the cost on a credit card, you can also pursue the card issuing bank, but I'd try the retailer first. Link to comment Share on other sites More sharing options...
limpid Posted June 19, 2015 Administrator Share Posted June 19, 2015 Also, it's unlikely that they'll try to repair it, so have a think about how much compensation you'd settle for. Bear in mind it's had two years of use. Link to comment Share on other sites More sharing options...
omariqy Posted June 19, 2015 Author Share Posted June 19, 2015 Thanks. It was purchased from Vodafone on a contract with no initial cost just a monthly cost. Link to comment Share on other sites More sharing options...
limpid Posted June 19, 2015 Administrator Share Posted June 19, 2015 No credit card cover then Vodafone will argue the toss and make out that it isn't their problem. If it's valuable enough to you then read through that page from Which? and see if you want to continue. Link to comment Share on other sites More sharing options...
omariqy Posted June 19, 2015 Author Share Posted June 19, 2015 Thanks will do. I've had a brief chat with them and it seems they may send it off to get repaired. I need to call them later to talk more! Link to comment Share on other sites More sharing options...
omariqy Posted August 12, 2015 Author Share Posted August 12, 2015 So they've come back and say its past the warranty and can fix it for £120. Surely a phone should last longer than 2 years! Link to comment Share on other sites More sharing options...
Davkaus Posted August 12, 2015 Share Posted August 12, 2015 It should. It's absolutely reasonable to assume that the device should last at least as long as the most common contract length. The problem you have is that for defects that occur after 6 months from the purchase date, it's for the consumer to prove that it was a fault inherent in the device that caused it to fail, rather than you mistreating it. Link to comment Share on other sites More sharing options...
limpid Posted August 12, 2015 Administrator Share Posted August 12, 2015 You can buy a new phone for that much. If you can show it's a common fault on this model and want to spend the time on it, then you have to work out what your time is worth. There are a number of decent handsets available at that price. Moto G, Xperia E4G Link to comment Share on other sites More sharing options...
greenz Posted August 13, 2015 Share Posted August 13, 2015 Not ideal, but have you tried a hard reset? Link to comment Share on other sites More sharing options...
YGabbana Posted August 13, 2015 Share Posted August 13, 2015 Does it charge at all? My old S4 the usb charge port stopped working you can replace it yourself for 40ish quid Link to comment Share on other sites More sharing options...
Eames Posted August 13, 2015 Share Posted August 13, 2015 My s3 did similar. Buy an external charger for c.£20 and jobs a good in if you don't want to replace the phone. They normally come with a battery as well...so charge one use one. Link to comment Share on other sites More sharing options...
omariqy Posted August 13, 2015 Author Share Posted August 13, 2015 I believe it's the power button which has come loose inside. Reading up its happened to quite a few people. I can show lots of Internet posts as evidence. Link to comment Share on other sites More sharing options...
Meath_Villan Posted August 13, 2015 Share Posted August 13, 2015 Ahh samsung ....never again will I buy one after the whole "crazy chip" the s3 had 1 Link to comment Share on other sites More sharing options...
ender4 Posted August 16, 2015 Share Posted August 16, 2015 Ahh samsung ....never again will I buy one after the whole "crazy chip" the s3 had Tell us more about the 'crazy chip'. sounds intriguing. Link to comment Share on other sites More sharing options...
Meath_Villan Posted August 16, 2015 Share Posted August 16, 2015 sorry "insane chip" the early models (I had one) had a faulty memory chip that caused quite a lot of phone to act really really really slow, mine suffered sudden death syndrome Link to comment Share on other sites More sharing options...
Dodgyknees Posted August 17, 2015 Share Posted August 17, 2015 sorry "insane chip" the early models (I had one) had a faulty memory chip that caused quite a lot of phone to act really really really slow, mine suffered sudden death syndrome Ditto. They blamed it on water damage. I sent it to get a second opinion and it came back as exactly that - and not water damage. I will never ever buy Samsung again. Link to comment Share on other sites More sharing options...
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