Did that to my mate literally last week.
He spent the whole day off work sat in his house. Eventually rang them IP and they said
"Yeah we cancelled that"
Shit service if you ask me
I work in structured cabling, LAN's that sort of thing. The amount of times we've has to jump to the rescue for our client because BT have **** something up, or simply can't be arsed to run a line to where the customer wants it is ludicrous. They're too big for their boots and we're all too reliant upon the monopoly they have.
It's good for us financially, but it's a joke that they can get away with such shoddy service. At all levels, they're as shit as it gets.
Bear in mind I first ordered this phone line on December 12th. Apparently the wiring or something wasn't done so visit was put back to 6th of Jan which was cancelled and rescheduled for today. Waited in all day and phoned after the 1pm cut off time and I was told there is still an issue and it has been rescheduled for 24th. Thanks for the warning. I asked to cancel it then got put on hold for 10 minutes so I hung up. Going to **** BT off now and just get a Sky phone line.
Doesn't Sky still require a BT installed line?
Do you not have an existing phone line at all I take it?
No it's a brand new flat. I don't know, I thought Sky offered a phone service these days. I may be wrong.