Hi General,
I have a little complaint about the ticket office. I was making the trip over to the game on Saturday from Ireland and from what I thought I had two tickets booked in the Holte End in prime position in the centre of the stand. I had been in contact with the Ticket Office last week when I was told that my tickets had been booked after I gave in payment details and was told about the charge that would be put to my account for use of the credit card. I was happy, having bought tickets for the game in the Holte End....
I got to the ground early on Saturday about 1pm, eager to soak up a bit of the atmosphere prior to the game. I went straight up to the Holte End ticket kiosk where I was told my tickets would be waiting for me.. The guy in the kiosk searched high and low for them but they were not to be found.. I gave him my booking reference number and card details, yet he still could not find any info on tickets or a booking I had made... I was getting worried now that I would not get to see the game having come all the way over from Ireland for the day..
I went down to the main ticket office then and as the game was not a sell out, I managed to get two tickets, but in a poorer position than my original supposed booking had me in.. I wasn't going to complain on the day because basically I dont get over to the Villa that much, maybe once a season, although I intend to get over for the Newcastle game.. I just wanted to enjoy the day and at the end of the day I had tickets to the game for the same price so i wasn't too unhappy.. I just fear that the next time I go over that the same will happen and I will be stuck in a limbo having no tickets for the game, which is not good having spent money on flights and making the effort to come over for the day.
I appreciate the work that the ticket office are going through at the moment and they were helpful in getting the best possible tickets for me..
Would appreciate if you maybe looked into why this order slipped through the net as I dont want to go over again to a match that maybe sold out to find that my order has not gone through again...
Thanks,
Donogh
PS, Keep up the good work that Randy is doing.. The changes are being noted...