Hi All,
Time for some wisdom from VT! (well advice really).
I got married 3 weeks ago, just got back from Honeymoon and started to review photo's from photographer. Well don't get me wrong there are some nice pictures however we asked for a few specific things that were not done! We'd discussed this with the photographers previously as we wanted them specifically for the album/storybook thing we're having!
The things that were not done where: We asked for photo's for each table from the meal! We had sent specific photo's from the venues brochure which we wanted recreating but they weren't done! We asked for photos from the day to projector slideshow for the evening which I had to request on the day and only got a few! She said to my better half she hadn't done a pre visit to the venue and it was the first time she'd been there - very un-professional! plus a few other little things which are not really important but are highlighted by the others.
So where does that leave me - To put it mildly we are both very pissed off about the omissions that we specifically asked for - if it were some other service which I'd had bad service from I'd refuse to pay/change supplier(or similar). But this is impossible in this situation (the other half already paid them and they've got all the photos). And now I have to speak to them to get the Album created and pictures need editing etc but I really need to point these bad points things out to her and still get her to do a good job with what we eventually get!
What approach would you take with this!!!