Hi General
A slight moan im afraid. I've just phoned up for my West Brom tickets, after a bit of time on hold i got through and asked for two, one for myself and the other for the lad who sits next to me. I was then asked for both references, mine i had, his i didnt. I told her that our seats are linked and asked if she could look him up. She said this service was no longer available (i have been ordering tickets like this for years which meant i didnt need any of his details). She went on to tell me that lots of tickets were still available so i agreed to call my friend and get his reference. When i eventually got back through the tickets had sold out. I'm told we're 3 and 4 on the waiting list so quite hopeful of tickets still, but why are we no longer able to look up references and if we do have changes to systems like this is it not possible to let people know via the web-site or something. I will admit the a recorded message does tell me i need to know the client reference but thats been on there for years.
Keep up the good work
UTV