Villan_of_oz Posted January 14, 2017 VT Supporter Share Posted January 14, 2017 Sorry if this wrong thread but seemed the closest I could find.... Basically I pay for ad free but the last few days I've had ads. I've tried signing in on a different device and the same thing... Link to comment
0 limpid Posted January 14, 2017 Administrator Share Posted January 14, 2017 2 hours ago, Villan_of_oz said: Sorry if this wrong thread but seemed the closest I could find.... Basically I pay for ad free but the last few days I've had ads. I've tried signing in on a different device and the same thing... Like it says at the top of this forum. Start a new thread for new issues. I've split this out. For some reason the site doesn't think you've paid, even though you have. I'll raise a support ticket. Link to comment
0 Villan_of_oz Posted January 14, 2017 Author VT Supporter Share Posted January 14, 2017 7 hours ago, limpid said: Like it says at the top of this forum. Start a new thread for new issues. I've split this out. For some reason the site doesn't think you've paid, even though you have. I'll raise a support ticket. My apologies and thank you 1 Link to comment
0 TrinityRoadSteps Posted January 15, 2017 Share Posted January 15, 2017 Although I pay an ad free subscription I am getting ads appear. I have logged off and on. Have cleared cache and cookies. I am also locked out of the donors only forum Link to comment
0 limpid Posted January 15, 2017 Administrator Share Posted January 15, 2017 29 minutes ago, TrinityRoadSteps said: Although I pay an ad free subscription I am getting ads appear. I have logged off and on. Have cleared cache and cookies. I am also locked out of the donors only forum Looks like it's affecting other people. I'll get this escalated. Thanks for the reports. PS, Just to clarify for other readers (not you ) the ad free doesn't get you access to the donors only forum. Link to comment
0 Villan_of_oz Posted January 15, 2017 Author VT Supporter Share Posted January 15, 2017 Hey mate not too fussed but just letting you know I'm still having an issue. Sorry if I'm jumping the gun and it hasn't been looked at yet just keeping you updated Link to comment
0 limpid Posted January 16, 2017 Administrator Share Posted January 16, 2017 7 hours ago, Villan_of_oz said: Hey mate not too fussed but just letting you know I'm still having an issue. Sorry if I'm jumping the gun and it hasn't been looked at yet just keeping you updated Thanks but as the site isn't down this will only get looked at in office hours. I'll let you know when they update me. Link to comment
0 limpid Posted January 18, 2017 Administrator Share Posted January 18, 2017 @Villan_of_oz @TrinityRoadSteps The devs are currently speaking with paypal about this. There is a real problem, but no fix yet. More when I have it. Link to comment
0 TrinityRoadSteps Posted January 18, 2017 Share Posted January 18, 2017 Thanks for the update Link to comment
0 Villan_of_oz Posted January 18, 2017 Author VT Supporter Share Posted January 18, 2017 Yes thanks for the update Link to comment
0 limpid Posted January 20, 2017 Administrator Share Posted January 20, 2017 The issue has no been escalated within PayPal. That means there is no resolution date. The issues that you two are having should be fixed and as I know how to fix them now, I'll watch out for new payments going through until we get a fix. If anyone else gets affected, please post here or PM me. Thanks Link to comment
0 TrinityRoadSteps Posted January 21, 2017 Share Posted January 21, 2017 Cheers. Working all OK for me now 1 Link to comment
0 Villan_of_oz Posted January 22, 2017 Author VT Supporter Share Posted January 22, 2017 Sorry for late reply but everything ok with me to... 1 Link to comment
0 Lichfield Dean Posted January 22, 2017 VT Supporter Share Posted January 22, 2017 Yeah, I am getting ads again now. Second month in a row this has happened at renewal time. Link to comment
0 limpid Posted January 22, 2017 Administrator Share Posted January 22, 2017 23 minutes ago, Lichfield Dean said: Yeah, I am getting ads again now. Second month in a row this has happened at renewal time. I've received your payment through PayPal, but there is nothing showing in VT. This time there isn't anything for me to fix Let me know if you want to cancel your subscription and I'll refund this payment. I'll post in this topic when it gets fixed. (Click follow in the top right to be notified.) Link to comment
0 Lichfield Dean Posted January 25, 2017 VT Supporter Share Posted January 25, 2017 On 22/01/2017 at 20:15, limpid said: I've received your payment through PayPal, but there is nothing showing in VT. This time there isn't anything for me to fix Let me know if you want to cancel your subscription and I'll refund this payment. I'll post in this topic when it gets fixed. (Click follow in the top right to be notified.) I have cancelled my subscription now. My status was still expired even though the payment had gone through. I'll probably try re-subscribing sometime soon, see if that helps. Don't worry about the refund Limpid. 1 Link to comment
0 limpid Posted January 27, 2017 Administrator Share Posted January 27, 2017 Paypal still aren't giving any information on when they are going to fix this. I'm investigating other options. Link to comment
0 limpid Posted January 29, 2017 Administrator Share Posted January 29, 2017 I've added a new payment processor - Stripe. Currently you can only pay by this method and not PayPal. I'll reactivate PayPal once they fix their issue and you'll have a choice. I'm going to cancel the PayPal subscriptions from my end so your next renewal will fail. Please resubscribe using one of the payments types available at the time. Sorry for the inconvenience. Link to comment
0 Stevo985 Posted January 29, 2017 VT Supporter Share Posted January 29, 2017 I seem to be having this issue as well. I donated not very long ago (last month maybe?) but now getting ads and can't access CITW forum. No biggie, just letting you know of another occurrence. Link to comment
0 limpid Posted January 29, 2017 Administrator Share Posted January 29, 2017 @Stevo985 can you PM me the paypal transaction id? Thanks Link to comment
0 limpid Posted January 29, 2017 Administrator Share Posted January 29, 2017 It looks like I did something dumb. If you've lost access to anything, can you find your last payment in your paypal account and PM me the transaction id for a refund. You can re-subscribe if you wish by visiting the store. If the system says you can't subscribe to what you want to, PM me. Link to comment
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Villan_of_oz
Sorry if this wrong thread but seemed the closest I could find....
Basically I pay for ad free but the last few days I've had ads. I've tried signing in on a different device and the same thing...
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