General,
Me and my Dad decided to take advantage of the bus you have started to provide from Bromsgrove to Aston for the game against Reading on saturday. I'm sad to say we probably won't be again. After ringing customer service on saturday morning, they assured us it was ok to pay the driver at Bromsrove Train Station as it was to late to pre-book. Unfortunately the bus never turned up and in the end we didn't arrive at the ground until 5 minutes before the game started. Could you look into why this happened?
Many Thanks,
thomb2233