General,
I think you will be pleased to hear a fans positive view on tickets.
I was very impressed with the improvements that have been made to the online ticketing system. The ability to assign not just Season ticket refrences but normal supporters too is a welcome addition. Every time I wanted to put booking history to someones name who wasn't a ST holder I had to ring the ticket office. Could you see the praise gets given out please although I'm sure your ticket office staff are waiting for the day where you introduce a system that tells people how many tickets are left, how many are sold etc.
Also, I only noticed it the other day, but thanks for putting chip and pin in the Holte Suite buffet. Much appreciated.