General, so to hear about your father. These things put life in prospective, any work concerns are not important. Work is part of your life, life is not work.
Anyway, would it be possible if Aston Villa could start selling match day programmes online? If people are not returning home after a game it is difficult to go out with a match programme in your pocket. I appreciate that a post and package fee would be payable however for me, this would still be cheaper then doing a 20+ round trip journey to the Villa shop at Villa Park to purchase a programme.
I also think that Aston Villa are missing out on ticket sales by not having facilities in the concourses for fans to buy future tickets for home games before and after games. This may reduce the congestion at the ticket office on match days.