General yesterday was my first away game for about 10 years and with the result and everything turned out to be a really super day. However,I have to raise some concerns with you about the away end at Wigan. Not sure if this is the right approach but as the club is responsible for the behaviour of its own fans then think it appropriate.
The concourse (about 20ft wide in places) with refreshment bars, toilets etc is on a raised diase about half way up the stands. From here there is a single entry and egress point for each of the six blocks.
At half time most of the Villa fans were tring to leave the stand to use facilities by these single point, s enter or exit the toilets or make their way to the refreshment bars. This resulted in a massive crush point (not helped by the behaviour of some Villa fans) with the potential for serious injury, especially for the many young children at the game.
There were no stewards or police on hand to try and control things.
Having escaped the crush I found a steward at the front of the stand and asked to see the senior safety steward but he clearly had no idea who I was asking for. When I finally got to see someone in 'authority' I got the impression that they didn't no how to handle such a large away following and to be honest couldn't care less. In fact whilst raising my concerns another steward told me I was blocking the aisle and to move.
I was in block NS3 where my experience happend and can't comment on the other areas, but the Wigan Ratings thread seems to have some simlar comments.
My main concerns consits about the lay out of the stand, the poorsity of the access points and the poor training of the stewards and lack of getting involved. (I think Wigan hire in there stewards from an outside company). Hope the club can raise this with Wigan to try and improve things in future.