Regarding the customer service, I think we have issues at VP.
I sit in the Upper Trinity so get drinks etc at the hatches near the Holte End ( I guess) - I asked for a coffee, the girl repled " huh, we aint got any left" - I said "OK, how about hot chocolate" she repled - none left - nothing left.
I tried further along and asked the same questiion - the girl went into the storeroom and brought out two long batches of Coffee and Hot Chocolate !!
Last season there was a manager there I think - he was excellent, but don't think he's there this season.
Just thought you oughta know Gen.
Happy New Year to you bud.