Can't connect to the app

[mjmooney]

I get the VT logo, but then it just goes into "Connecting to server.." and the circle rotates endlessly. 

 

When I first got this, rebooting the phone used to fix it, but doesn't any more. 

 

Motorola Moto G. 

 

 

 

[limpid]

It's working for me on both wifi and three. Are you in a position to try changing from one to the other? Which network are you using? Have you tried rebooting?

 

If anyone else is getting the same, please answer the same questions.

 

Thanks.

[mjmooney]

Doesn't work on wi-fi or EE. 

 

Reboot has no effect. No problems with any other websites, etc. 

[limpid]

Okay, it looks like it's your phone rather than the networks.

 

Can you try resetting the app data (settings -> apps) and if that doesn't help, delete and re-install the app.

[mjmooney]

Yep, that fixed it. Thanks.

[limpid]

Clearing the app data or the re-install?

[mjmooney]

Clearing the data and rebooting. Incidentally, it now looks like a newer version, different 'like' button, etc.

[limpid]

There hasn't been a new version for a while. Do you have your apps set to automatically update?

[mjmooney]

Yeah. Everything else does!

[limpid]

You might want to check in the play store that you hadn't removed the automatic update tick on VT. It sounds like you were running an old version for whatever reason.