Recover hacked and deleted Facebook account

[mark359]

Has anyone had any experience recovering a hacked Facebook account?

My Dad's has been hacked, trying to help him get in back but it seems to be stuck in a loop with no way to speak to a real person...

The account has been hacked, and they have also

• changed password
• changed recovery and main email addresses
• deleted phone number 
• deleted the whole account

They also got into his emails and wiped the whole mailbox (which was a 1&1 mailbox associated with his website).

He has tried all the steps through www.facebook.com/hacked but the only option it gives is to send a recovery code to m****************6@hotmail.com, which is something the hacker has added. There is an option to Try Another Way or if you "No longer have access to these", but they both take you round in a loop that tries to send the recovery code back to that hotmail account.

I have got him to DM Facebook on Twitter to ask for support but no reply. Any other ideas?

 

Thanks

 

[mark359]

For anyone wondering….

There seems to be no way to get the account back through Facebook’s help systems. Make sure you turn on 2 factor authentication if you value your account!

The only way I could resolve this was by connecting with someone working for Facebook and getting them to open an internal support ticket

[Xela]

Was there any reason/purpose for the hack? Seems to be personal, the damage they have done? 

[mark359]

3 hours ago, Xela said:

Was there any reason/purpose for the hack? Seems to be personal, the damage they have done? 

Not that we can tell. If it was personal then they could easily have taken control of linked business pages and caused reputation damage / deleted them, but they didn’t do that. Searching about online it seems that some people just do that sort of thing for ‘fun’