Don_Simon Posted July 17, 2021 Share Posted July 17, 2021 Sweet. Jesus. Renewed alongside my son and two friends. But, what an absolute ball-ache that website is. For all the good Villa are doing on the playing side, there are some areas that need a **** nuclear bomb and start again situation. Link to comment Share on other sites More sharing options...
ender4 Posted July 17, 2021 Share Posted July 17, 2021 Possibly the worst website I’ve been on in the past 5 years. No idea if my kids now have their claret membership linked to their account. And now their membership is linked to their ‘own’ email addresses that I had to set up to allow the memberships to be linked. Complete nonsense. Link to comment Share on other sites More sharing options...
Don_Simon Posted July 17, 2021 Share Posted July 17, 2021 6 hours ago, ender4 said: Possibly the worst website I’ve been on in the past 5 years. No idea if my kids now have their claret membership linked to their account. And now their membership is linked to their ‘own’ email addresses that I had to set up to allow the memberships to be linked. Complete nonsense. A friend of mine who renewed is an IT kinda guy. He said... "ita a bad cookie problem, so I had to go in incognito mode to sort it". Absolute, scenes. Link to comment Share on other sites More sharing options...
The Fun Factory Posted July 18, 2021 Share Posted July 18, 2021 The feedback on the AVFC website has been universally poor for years and yet hasn't really improved. Something to raise at the next fan supporters consultation meeting? 2 Link to comment Share on other sites More sharing options...
Don_Simon Posted July 19, 2021 Share Posted July 19, 2021 Clicking on the "contact us" option on the Villa Ticket Office wesbite take you to... 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. It's beyond parody now. 1 Link to comment Share on other sites More sharing options...
maxjackle Posted July 19, 2021 Share Posted July 19, 2021 Any system that requires you to make email addresses for children or to use multiple of your own email addresses is terrible. Whoever designed this must know its ridiculous 1 Link to comment Share on other sites More sharing options...
Indigo Posted July 19, 2021 Share Posted July 19, 2021 It allowed me to renew my membership as well as add another to it smoothly enough, though after reading this thread I'm now suspicious of how smooth it was... Link to comment Share on other sites More sharing options...
Paulie Posted July 19, 2021 Share Posted July 19, 2021 Was able to sign up a new membership for myself and girlfriend via a linked email super easy. Seems like the renewals is what’s giving problems? Link to comment Share on other sites More sharing options...
Indigo Posted July 19, 2021 Share Posted July 19, 2021 3 hours ago, Indigo said: It allowed me to renew my membership as well as add another to it smoothly enough, though after reading this thread I'm now suspicious of how smooth it was... I take it all back. Added the missus to the renewal and it's seemingly impossible to link the digital membership to the ticketing account, just endlessly asks you to confirm details and redirects to previous pages. Link to comment Share on other sites More sharing options...
CosmicVillan Posted July 19, 2021 Share Posted July 19, 2021 For those required to set up extra emails for kids etc, it's possible to use an alias address with Gmail that just automatically comes back to the main Account I haven't tried it specifically with the Villa website but it works for everything else I have tried so far. What you do is register with your usual Gmail address but add a plus sign, and then some characters, so something like :- Regular Address : cosmicvillan@gmail.com Alias Address 1 : cosmicvillan+child1@gmail.com Alias Address 2 : cosmicvillan+child2@gmail.com The site should pick it up as a unique email address but any emails automatically come back into cosmicvillan@gmail.com 1 Link to comment Share on other sites More sharing options...
rodders0223 Posted July 19, 2021 Share Posted July 19, 2021 Renewed my season ticket and trying to get into that ballet was probably the biggest ballache of my entire life. Linking your old account to a new membership account - WHY!!!! Never worked, wouldn't work, not a thing I could do to fix it, just keep freezing, timing out, crashing, updating the page but not linking. Utter horseshite that website is. 1 Link to comment Share on other sites More sharing options...
Brumstopdogs Posted July 19, 2021 Share Posted July 19, 2021 I sent an e-mail to the membership help and the response is below just in case it is of assistance to anyone (particularly bit in bold) Quote Thanks for contacting membership services. Unfortunately the new membership system requires a unique email address for each digital membership that is then linked to that person's Fan ID. We are sorry for any inconvenience this has caused. If the person you are buying for does not have their own email address, we suggest using another one of your own if you have multiple. For example some people have a Hotmail and a Gmail account. Alternatively another work around if you do have a Gmail account is you can use both examplename@Gmail.com and examplename@Googlemail.com and the system will recognise these as unique email addresses yet send any emails to the same inbox. Once you log into the members area with your digital membership you will be prompted on screen to follow the steps to link your digital membership to your Fan ID, or in the case of fans who do not have one you will be taken through the steps to create a Fan ID. If you have any problems with this please do not hesitate to call us via the following. Webchat: https://membership.avfc.co.uk/home Email: membership.help@avfc.co.uk Phone: 03333449483 Please note some problems may need to be resolved by the ticket office. Link to comment Share on other sites More sharing options...
maxjackle Posted July 19, 2021 Share Posted July 19, 2021 For those with kids/doing multiple memberships using incognito mode helped a bit for me. I also had it crash during ticket ID link once but seemed to go through. God knows if it's all ok though. Will prob end up emailing the ticket office at one point. Thx to who suggested incognito above. 1 Link to comment Share on other sites More sharing options...
DublinVilla Posted July 20, 2021 Share Posted July 20, 2021 I used the contact email address and got the below back! Email address was membership.help@avfc.co.uk but apparently I’m meant to know that this isn’t actually a Villa email address. He even signs it off as AVFC. Obviously it’s outsourced but this type of reply is nonsense. Maybe the club need to reconsider the amateur outfit they are outsourcing this to. How hard would it be for him to even forward my email to the ticket office. It was a pretty standard query to be fair, or at least I thought it was! Quote Thank you for getting in touch, I apologise for the delay in contact. Any issues linking the FanID's and the digital memberships accounts would need to be raised with Aston Villa directly as we do not have access to any internal systems here. The best step in resolving your issue would be to contact the ticket office on the basis that they dealt with any previous FanID issues and the old membership platforms, in addition to this they are an inhouse contact team for AVFC. Please feel free to get back in touch should you have any further issues or concerns. Kind Regards, JakeAVFC Membership Services. 1 Link to comment Share on other sites More sharing options...
icouldtelltheworld Posted July 21, 2021 Author Share Posted July 21, 2021 (edited) Tickets go on sale for the Newcastle game for members this Friday - does anyone know what time this will be at? Can't find anything on the website (predictably) Edited July 21, 2021 by icouldtelltheworld Uploaded wrong image Link to comment Share on other sites More sharing options...
Don_Simon Posted July 21, 2021 Share Posted July 21, 2021 7 hours ago, icouldtelltheworld said: Tickets go on sale for the Newcastle game for members this Friday - does anyone know what time this will be at? Can't find anything on the website (predictably) This came around quickly! You love to see it. In answer to your question, no clue. I'd encourage you to click on the "contact us" link on the Villa website, but the link is broken, (predictably). 1 Link to comment Share on other sites More sharing options...
choffer Posted August 2, 2021 VT Supporter Share Posted August 2, 2021 Anyone got their membership pack yet or am I being unnecessarily impatient? Link to comment Share on other sites More sharing options...
PaulMcGrath_5 Posted August 2, 2021 Share Posted August 2, 2021 3 minutes ago, choffer said: Anyone got their membership pack yet or am I being unnecessarily impatient? Not got mine yet but I think I read that it can take up to 21 days. 1 Link to comment Share on other sites More sharing options...
Nicho Posted August 2, 2021 Share Posted August 2, 2021 Having to update my DOB on my membership but cant do it through the website I have to email. No instructions about what is required other than my DOB. Email, Membership Reference? Link to comment Share on other sites More sharing options...
Tomaszk Posted August 2, 2021 Share Posted August 2, 2021 On 21/07/2021 at 04:08, icouldtelltheworld said: Tickets go on sale for the Newcastle game for members this Friday - does anyone know what time this will be at? Can't find anything on the website (predictably) Was this an official club release do you know? Still no Newcastle tickets on sale. Link to comment Share on other sites More sharing options...
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