tomav84 Posted May 5, 2021 VT Supporter Share Posted May 5, 2021 (edited) 3 minutes ago, The Fun Factory said: 'You are currently unable to purchase tickets for this event' ? were you a season ticket holder in 2019/2020? i guess also check if you have a photo uploaded Edited May 5, 2021 by tomav84 Link to comment Share on other sites More sharing options...
The Fun Factory Posted May 5, 2021 Share Posted May 5, 2021 7 minutes ago, tomav84 said: were you a season ticket holder in 2019/2020? i guess also check if you have a photo uploaded Yes and yes. Link to comment Share on other sites More sharing options...
The Fun Factory Posted May 5, 2021 Share Posted May 5, 2021 (edited) Ah I was not logged in. Silly me. I like these prices-Adult £0.00. Edited May 5, 2021 by The Fun Factory 1 Link to comment Share on other sites More sharing options...
rodders0223 Posted May 5, 2021 Share Posted May 5, 2021 Won't let me enter the ballot either I'm limited to 0 tickets despite photo and season ticket holder. As usual everything to do with IT at this club is shite. Link to comment Share on other sites More sharing options...
tomav84 Posted May 5, 2021 VT Supporter Share Posted May 5, 2021 Just now, rodders0223 said: Won't let me enter the ballot either I'm limited to 0 tickets despite photo and season ticket holder. As usual everything to do with IT at this club is shite. looking on twitter a few are having issues i think. try again later i believe is the message we have until sunday evening anyway Link to comment Share on other sites More sharing options...
rodders0223 Posted May 5, 2021 Share Posted May 5, 2021 Sorry, you cannot buy any more tickets to event Aston Villa v Chelsea - Ballot 09/05/2021 23:59.Sales to this event are limited to 0 tickets per event per history per item owner. Literally phoned yesterday to confirm I am a season ticket holder and I am. Why does everything the ticketing system does from assigning tickets in peace time to relocating always be an absolute Ballache Link to comment Share on other sites More sharing options...
hippo Posted May 5, 2021 Share Posted May 5, 2021 35 minutes ago, OutByEaster? said: Website. Your are invited by email to enter the ballot. You then enter the ballot on the website. TAKE NOTE. Registering your fan ID and uploading a photo is a pre req to the enter the ballot. BUT - doing this does not automatically put you in the ballot. Why they didn't just draw out 10,000 season ticket holders - is beyond me. The photos and mobiles could have been done after. Link to comment Share on other sites More sharing options...
blandy Posted May 5, 2021 Moderator Share Posted May 5, 2021 2 hours ago, hippo said: This seems so unnecessarily complicated - why can't we just have one account that does everything ? - we have a ticket account , villa tv account, villa app, rewards account and now a digital membership . Got an email from the club which says unless you are opted in to marketing preference - you won't get the email inviting you into the ballot - apparently I opted out of marketing preference (news to me !!!!!) I ve linked my fan id - but it keeps asking me to link it again - the preferences tab where I opt in to marketing emails I can't find ? Shambles ! Yeah, I didn't get an e mither, but I managed to enter the ballot OK and got an e mither confirmation of having done that. The linking the account thing - confusion reigns - I kept trying, and in the end decided I must have already done it yonks ago - so I dunno why the website kept telling me to do it when I was already logged in and had obviously done it. Still, fingers crossed now. 1 Link to comment Share on other sites More sharing options...
hippo Posted May 5, 2021 Share Posted May 5, 2021 1 hour ago, tom_avfc said: Isn't this digital membership designed to be that one account that you want that does everything? I thought that was why everyone was being asked to link their fan ID to their login so that everything can now be done from one place. Ahhh the much vaunted single sign on. !!!! Yes you can - but it's such a Mish mash - where you see your fan ID - you can't see your photo, and vice versa - and you have to manage your account (not sign in) to set your preferences ! Link to comment Share on other sites More sharing options...
blandy Posted May 5, 2021 Moderator Share Posted May 5, 2021 14 minutes ago, rodders0223 said: I'm limited to 0 tickets Use the up-arrow next to the 0 tickets and change it - I think that's what I did adult ticket...and then use the up arrow Link to comment Share on other sites More sharing options...
chappy Posted May 5, 2021 Share Posted May 5, 2021 I’ve entered. One thing I’ll be interested in (and I presume the answer is yes)... if a group of 4 ST holder friends all apply for the four of them and are all successful, will the 12 tickets that aren’t taken up be re-released? Logistical nightmare for the ticket office to sort this, might have been easier to make everyone apply on their own and then let successful people book in their bubbles after. Although I am saying that as someone who only wants one seat anyway so would suit me. Link to comment Share on other sites More sharing options...
hippo Posted May 5, 2021 Share Posted May 5, 2021 I think part of the problem is they have used the ballot to entice people to sign up for digit membership. Just draw 10k season ticket numbers !!! Link to comment Share on other sites More sharing options...
rodders0223 Posted May 5, 2021 Share Posted May 5, 2021 I'll phone the ticket office as I usually have to do when buying friends tickets or relocating for a game as it is so convoluted on this shocking website with zero user friendly advice. Link to comment Share on other sites More sharing options...
blandy Posted May 5, 2021 Moderator Share Posted May 5, 2021 4 minutes ago, hippo said: Just draw 10k season ticket numbers !!! Nah - Not a good idea. They have no idea if 10,000 randomly selected season ticket holders want to go to the the game, can go, are willing to follow the rules, upload pics etc. Better to let the people self select via doing the photo stuff etc. and then pick from the people that have actively said they want to go. If they just pick 10K at random, some won't want to go, some won't follow the photo ID, some won't pay...etc. too much of a mess, that. They've done it the right way. 2 Link to comment Share on other sites More sharing options...
hippo Posted May 5, 2021 Share Posted May 5, 2021 15 minutes ago, rodders0223 said: I'll phone the ticket office as I usually have to do when buying friends tickets or relocating for a game as it is so convoluted on this shocking website with zero user friendly advice. I phoned today - not particularly confidence inspiring. Was told I was in the ballot - when the ballot hadn't even opened ! - Once he realised I wasn't going to be fobbed we bumbled through it. Link to comment Share on other sites More sharing options...
The Fun Factory Posted May 5, 2021 Share Posted May 5, 2021 Each executive box should be open to one season ticket holder, complete with La-Z-Boy chair and canapes on a silver tray. Link to comment Share on other sites More sharing options...
hippo Posted May 5, 2021 Share Posted May 5, 2021 Id settle for the knowledge I am included in the ballot - let alone winning it ! Link to comment Share on other sites More sharing options...
tomav84 Posted May 5, 2021 VT Supporter Share Posted May 5, 2021 46 minutes ago, chappy said: I’ve entered. One thing I’ll be interested in (and I presume the answer is yes)... if a group of 4 ST holder friends all apply for the four of them and are all successful, will the 12 tickets that aren’t taken up be re-released? Logistical nightmare for the ticket office to sort this, might have been easier to make everyone apply on their own and then let successful people book in their bubbles after. Although I am saying that as someone who only wants one seat anyway so would suit me. yeah i wondered that too. i want to sit with my mates but selfishly wondering if it boosts my chances if i apply just on my own. it's not clear if it's an all or nothing thing if you apply as a group Link to comment Share on other sites More sharing options...
The Fun Factory Posted May 5, 2021 Share Posted May 5, 2021 I hope this is the one and only time we do this and by August we are back to full capacity. I won't say normal because I don't think things will every be totally the same ever again. Link to comment Share on other sites More sharing options...
tom_avfc Posted May 5, 2021 Share Posted May 5, 2021 59 minutes ago, chappy said: I’ve entered. One thing I’ll be interested in (and I presume the answer is yes)... if a group of 4 ST holder friends all apply for the four of them and are all successful, will the 12 tickets that aren’t taken up be re-released? Logistical nightmare for the ticket office to sort this, might have been easier to make everyone apply on their own and then let successful people book in their bubbles after. Although I am saying that as someone who only wants one seat anyway so would suit me. Isn't this prevented by only allowing one ballot entry per fan ID? I thought that if one person applied for a group of 4 tickets that would mean that none of the other 4 would then be able to apply for tickets separately. 1 Link to comment Share on other sites More sharing options...
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