Guest av1 Posted July 30, 2020 Share Posted July 30, 2020 Well my surname is Rowe so they clearly aren't doing it alphabetical order. Link to comment Share on other sites More sharing options...
The Fun Factory Posted July 30, 2020 Share Posted July 30, 2020 11 minutes ago, rbcuk said: Noticed a few people have been asking what’s happening with refunds and the vouchers to the support twitter page, supposedly they are doing all 30k manually so might be a while to know what’s happening regarding next season’s season tickets That's ridiculous. Surely there most be a software programme to do all refunds automatically? That sort of thing makes you realise that despite the squillions spent on players, football clubs are still quite small time businesses. Link to comment Share on other sites More sharing options...
rbcuk Posted July 30, 2020 Share Posted July 30, 2020 1 minute ago, The Fun Factory said: That's ridiculous. Surely there most be a software programme to do all refunds automatically? That sort of thing makes you realise that despite the squillions spent on players, football clubs are still quite small time businesses. Yeah spend all the ££ on the pitch, behind the scenes it ain’t the best someone I know in the office says as much Link to comment Share on other sites More sharing options...
B30Villa Posted July 30, 2020 Share Posted July 30, 2020 (edited) I’ve had an email tonight saying they’ll process the refund for each game individually over the course of up to 5 days. doesn’t say when though Edited July 30, 2020 by B30Villa 1 Link to comment Share on other sites More sharing options...
S-Platt Posted July 30, 2020 VT Supporter Share Posted July 30, 2020 2 hours ago, B30Villa said: I’ve had an email tonight saying they’ll process the refund for each game individually over the course of up to 5 days. doesn’t say when though Strange they called me up and paid it one lump sum! That was 2 weeks ago. Only £100 for me the boy as I am in the family stand. Link to comment Share on other sites More sharing options...
B30Villa Posted July 30, 2020 Share Posted July 30, 2020 Have you changed banks or credit card that you paid from? Link to comment Share on other sites More sharing options...
mikeyp102 Posted July 30, 2020 Share Posted July 30, 2020 I opted to have the vouchers, not heard a peep yet. Link to comment Share on other sites More sharing options...
S-Platt Posted July 30, 2020 VT Supporter Share Posted July 30, 2020 21 minutes ago, B30Villa said: Have you changed banks or credit card that you paid from? As it was a family ticket my mate paid it and I paid him. I know he got his back in one go too and so did the other season ticket holders I go with. Link to comment Share on other sites More sharing options...
The Fun Factory Posted July 31, 2020 Share Posted July 31, 2020 Yes also got a email. I don't really understand why I am getting the refund by the game, surely that is just much more work for them? 1 Link to comment Share on other sites More sharing options...
nick76 Posted July 31, 2020 Share Posted July 31, 2020 Me too, strange they are refunding game by game. It's to the original card so nothing has changed my end.....talk about an administration nightmare for them. As long as I get my money back I dont care......unless I get a phonecall from my bank asking if there is fraudulent activity going on because I have six exactly the same payments daily which is an unusual activity 1 Link to comment Share on other sites More sharing options...
John Posted July 31, 2020 Share Posted July 31, 2020 15 hours ago, mikeyp102 said: I opted to have the vouchers, not heard a peep yet. I guess they might do the refunds first. Going to be a big time consuming job for the staff at the ticket office, sorting around 30,000 refunds/vouchers. I expect that a lot of us plan to use our vouchers for season ticket renewals, when they are able to do something about that. 1 Link to comment Share on other sites More sharing options...
sidcow Posted July 31, 2020 VT Supporter Share Posted July 31, 2020 I paid by the interest free finance. Ticket office phoned me the other day to ask for my bank details so they could pay me back (I phoned them back myself before I gave the details). I've not checked my account yet but they said it should hit it in 3 or 4 days. Link to comment Share on other sites More sharing options...
John Posted July 31, 2020 Share Posted July 31, 2020 30 minutes ago, sidcow said: I paid by the interest free finance. Ticket office phoned me the other day to ask for my bank details so they could pay me back (I phoned them back myself before I gave the details). I've not checked my account yet but they said it should hit it in 3 or 4 days. Wise move, you can never be too safe. 1 Link to comment Share on other sites More sharing options...
Follyfoot Posted August 1, 2020 VT Supporter Share Posted August 1, 2020 (edited) 19 hours ago, John said: Wise move, you can never be too safe. Slightly off topic but I’ve got a real thing for that woman on that fraud advert a few months ago that asks for the second and third digit of someone’s pin number and then pretends not to hear the answer and she then asks for the first and fourth. She is smiling whilst asking the questions and her face goes into an evil sneer devoid of human emotion when she gets the information, stating ‘ Did you see what I did there’ She would not have to ask me for my pin twice Edited August 1, 2020 by Follyfoot Link to comment Share on other sites More sharing options...
John Posted August 1, 2020 Share Posted August 1, 2020 3 hours ago, Follyfoot said: She would not have to ask me for my pin twice She had better not try with me... Link to comment Share on other sites More sharing options...
hippo Posted August 1, 2020 Share Posted August 1, 2020 On 30/07/2020 at 21:15, B30Villa said: Have you changed banks or credit card that you paid from? Yep I don't have the card I purchased it on anyone. I have emailed - even wrote with alternate details ...nothing... Got the email about separate payments still nothing.... Don't want to kick up a stink as they did forewarn it wouldn't be quick........but we must be homing in on the 90 days now ??? Link to comment Share on other sites More sharing options...
hippo Posted August 1, 2020 Share Posted August 1, 2020 On 31/07/2020 at 13:12, nick76 said: Me too, strange they are refunding game by game. It's to the original card so nothing has changed my end.....talk about an administration nightmare for them. As long as I get my money back I dont care......unless I get a phonecall from my bank asking if there is fraudulent activity going on because I have six exactly the same payments daily which is an unusual activity I wonder if the buy game refund is a system they have or are putting in place for 20/21 Ie - you buy you're ticket as normal - any games you can't attend because of BCD - are refunded as would be any that have a reduced SD capacity attendance ??? 1 Link to comment Share on other sites More sharing options...
The Fun Factory Posted August 5, 2020 Share Posted August 5, 2020 Still haven't received a penny yet! I have visions of the ticket office counting out the refunds by pound coins. One, two, three- oh I have lost count again. One, two..... Link to comment Share on other sites More sharing options...
hippo Posted August 6, 2020 Share Posted August 6, 2020 Not heard a whisper - despite my emailing and sending a letter by post with revised bank details. Very poor from the club TBH - I know they have said not to contact them - but if they ignore any communication you send - then sooner or later they are going to get a deluge of calls Im going to have to phone in the next couple of days. Link to comment Share on other sites More sharing options...
Vive_La_Villa Posted August 6, 2020 Share Posted August 6, 2020 They phoned me yesterday to take bank details to send refund too. Also had an email confirmation. Link to comment Share on other sites More sharing options...
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