Demitri_C Posted June 26, 2016 Share Posted June 26, 2016 Having problems with my laptop. I switch it on and after about 10 minutes it just completely shuts down. I thought could be battery. So took battery out and charger in and still does same thing. any ideas? Is my laptop finished?? Link to comment Share on other sites More sharing options...
limpid Posted June 27, 2016 Administrator Share Posted June 27, 2016 It might be over heating. Does it feel hot anywhere when it shuts down? How old is it? PS. Buy a Chromebook. Link to comment Share on other sites More sharing options...
Demitri_C Posted June 27, 2016 Share Posted June 27, 2016 1 hour ago, limpid said: It might be over heating. Does it feel hot anywhere when it shuts down? How old is it? PS. Buy a Chromebook. I havent checked that, I think it was a little hot yesterday. Its a sony vaio about 4 years old. If that is the case is it worth fixing or buying new one? Link to comment Share on other sites More sharing options...
limpid Posted June 27, 2016 Administrator Share Posted June 27, 2016 34 minutes ago, Demitri_C said: I havent checked that, I think it was a little hot yesterday. Its a sony vaio about 4 years old. If that is the case is it worth fixing or buying new one? It's probably just that the fans are clogged. A local PC shop should be able to open it up and clean them for a reasonable price. PS. This isn't to do with consumer rights.... Link to comment Share on other sites More sharing options...
Demitri_C Posted June 27, 2016 Share Posted June 27, 2016 41 minutes ago, limpid said: It's probably just that the fans are clogged. A local PC shop should be able to open it up and clean them for a reasonable price. PS. This isn't to do with consumer rights.... sorry I saw faulty good and thought this went here! But thanks for your advice Limpid! Link to comment Share on other sites More sharing options...
mykeyb Posted July 24, 2016 Share Posted July 24, 2016 Bought Nexus 9 from PC World in November 2014 and developed the crashing issue. I assume I take it back to PC World and ask for it to be repaired as they no longer sell that tablet? Link to comment Share on other sites More sharing options...
limpid Posted July 24, 2016 Administrator Share Posted July 24, 2016 9 minutes ago, mykeyb said: Bought Nexus 9 from PC World in November 2014 and developed the crashing issue. I assume I take it back to PC World and ask for it to be repaired as they no longer sell that tablet? After six months the onus is on you to show it's faulty. If you can show there's a known fault, then yes exactly that. Link to comment Share on other sites More sharing options...
Kingman Posted July 24, 2016 Share Posted July 24, 2016 Even though it's been 21 months you can still return faulty goods? Link to comment Share on other sites More sharing options...
limpid Posted July 24, 2016 Administrator Share Posted July 24, 2016 4 minutes ago, Kingman said: Even though it's been 21 months you can still return faulty goods? The Limitations Act says up to 6 years. Have you read the thread? Link to comment Share on other sites More sharing options...
Kingman Posted July 24, 2016 Share Posted July 24, 2016 Yeah but guess I misinterpreted that, still thanks for sharing. 1 Link to comment Share on other sites More sharing options...
briggaman Posted September 28, 2016 Share Posted September 28, 2016 I finally had the LG G4 bootloop issue a couple of weeks ago. Last Monday I took my phone into O2 and they stated it would need to be sent off for repair. I have been charged £25 for the repair and they said it would take 2-3 days (this was last Thursday). On Monday I received a text message on my temporary phone stating that they are awaiting an order. I was unsure what this was referring to, so I chased it up again with O2 and they stated I would now be receiving a refurbished phone. I am still waiting for this to come and am unsure what my next step should be. I'm expecting the £25 back as I didn't have the phone repaired so I will be chasing that up. Also, is a refurbished phone something I should be accepting? I am on a two year contract and it started in July 2015. Any advice would be great as the whole situation has been a bit of a pain, as I have been using the useless loan phone O2 have given me... Link to comment Share on other sites More sharing options...
Demitri_C Posted November 15, 2016 Share Posted November 15, 2016 If my Bluetooth isn't connecting to absolutely anything on my new samsung s7 does that come under faulty? Link to comment Share on other sites More sharing options...
darrenm Posted November 15, 2016 Share Posted November 15, 2016 Yes. But do a data wipe first. No Bluetooth problems with the s7 so that's all it may need. If it's faulty you'll be able to get a replacement. Link to comment Share on other sites More sharing options...
Demitri_C Posted November 16, 2016 Share Posted November 16, 2016 11 hours ago, darrenm said: Yes. But do a data wipe first. No Bluetooth problems with the s7 so that's all it may need. If it's faulty you'll be able to get a replacement. When you say data wipe you mean factory reset? Link to comment Share on other sites More sharing options...
darrenm Posted November 16, 2016 Share Posted November 16, 2016 27 minutes ago, Demitri_C said: When you say data wipe you mean factory reset? Yep Link to comment Share on other sites More sharing options...
Demitri_C Posted November 18, 2016 Share Posted November 18, 2016 Another problem I'm having is my mms messages keep failing any ideas what could be? Link to comment Share on other sites More sharing options...
Tegis Posted November 19, 2016 VT Supporter Share Posted November 19, 2016 10 hours ago, Demitri_C said: Another problem I'm having is my mms messages keep failing any ideas what could be? That's usually a misconfigured APN of some sorts. Try to reset it. If that doesn't work, call your provider and go through it manually to find the fault Link to comment Share on other sites More sharing options...
Demitri_C Posted November 19, 2016 Share Posted November 19, 2016 12 minutes ago, Tegis said: That's usually a misconfigured APN of some sorts. Try to reset it. If that doesn't work, call your provider and go through it manually to find the fault I just checked and apparently giffgaff doesn't cover mms messages you have to buy credit on top of your monthly charge! That's bloody lame. Luckily it's only a one month contract so I am gonna cancel it and go with a network that includes mms messages. how ridiculous they can lose a lot if customers over this 1 Link to comment Share on other sites More sharing options...
limpid Posted November 19, 2016 Administrator Share Posted November 19, 2016 5 hours ago, Demitri_C said: I just checked and apparently giffgaff doesn't cover mms messages you have to buy credit on top of your monthly charge! That's bloody lame. Luckily it's only a one month contract so I am gonna cancel it and go with a network that includes mms messages. how ridiculous they can lose a lot if customers over this I've no idea when I last sent or received an MMS. Pictures go by WhatsApp, Allo or Hangouts as normal data. 4 Link to comment Share on other sites More sharing options...
blandy Posted November 19, 2016 Moderator Share Posted November 19, 2016 5 hours ago, Demitri_C said: apparently giffgaff doesn't cover mms messages you have to buy credit on top of your monthly charge! That's bloody lame. That's because they use the O2 network and that's the way O2 does it, too. But like Limpid implies, I thought the days of MMS were long gone 1 Link to comment Share on other sites More sharing options...
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