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Following a strong hint, I've decided to start this thread a place to go for those who suffer from poor customer service when experiencing problems with their tech. I posted this in another thread: I received some really helpful answers from Limpid and Darren M (apart from the dig at my naivety :-p). If anyone else has any ideas then post them here, or if anyone else is having a problem, ask away and the good folk of VT are sure to do their best to help you out.