I work in a mortgage contact centre for a fairly large building society. Been there for 10 years. When Covid hit, I was one of the first to go wfh due to my mrs having very severe asthma and didn’t want to take chances of getting covid.
At first it was a great novelty, not having to commute, have a lie in, felt more comfortable. After a year and a half of that I just couldn’t do it. I’d isolated myself so much that I became miserable and requested to come back to the office full time. For me, I’m much happier in an office cause I like my colleagues, it’s a great place environment.
our policy is that you can either work 1 week in 4 in office, or mixed during the week. I think people should be given the choice as long as they’re productive. I’ve spoken to staff in other call centres, one of which who had worked from home since covid permanently. Fair play, if that makes you happy and works for you, you carry on.