This is how it also works at VP. If there are any difficulties with the season tickets cards, the customer should be politely directed to a supervisor who is located outside the turnstiles who has a hand held reader which will read the card and can explain exactly what the problem is.
Unfortunately from inside the turnstiles, the operator is unable to know exactly what the problem is and so has to refer any problems outside, this of course should be done politely and not to try to irritate the customers further.
If you have any individual problems, any comments (both good and bad) can be directed to Lee Preece, Matchday operations. Each turnstile operator has a name badge on display along with a jacket number so issues can then be ironed out and a better match day experience can be had by everyone.