General,
Just a message about the ‘official train travel’ which was a complete joke, as the train was delayed ruining any pre match enjoyment. We were constantly lied to about the train being delayed. The Thomas Cook Reps refused to come up to the platform and provide us with any information so we were left standing in the cold wondering whether we would be going to Wembley. Hopefully you as a club can make sure Thomas Cook pays every fan that got the train a full refund and compensation. As we were treated disgracefully, by the time we should have been at Wembley (12.20) we were at Coventry. This ruined any pre match enjoyment as we didn’t arrive until 2.10. The fact that we paid £78 for two tickets to arrive so late and also sit in a carriage( with no heating and also on the journey back (which was also delayed) some people had to stand as people without tickets had got on is shocking compared to the prices offered by other companies. The Aston Villa staff that got the train were just as frustrated and angry as every other fan. Hopefully you can follow this up and help the 600 fans who had to put up with a major delay, lack of information, standing in the cold at Witton knowing everyone else was at Wembley long before us. There is no blame on the club here but Thomas Cook/the train company should take responsibility for what went on.
Thanks