Hi.
This was not my personal experience.
I tried to get tickets for myself and 7 mates (from Oz).
I was bounced around different departments, saying the other was responsible. In the end the only forward was via Hospitality.
Our trip went to Chelsea, Spurs, VP, Old Trafford (The Derby). Liverpool, and Craven Cottage Home Grounds.
Villa was by far the most difficult to deal with as far as ticketing goes.
Must say with bias the VP actual game day was the best I personally experienced. The other 7 all said Villa had become there second team.
Our trip was planned around who we all supported.
Most impressive stadium as far as service/facilities was at Spurs. Most expensive was Fulham.